Help Center

General Questions

1How do i set up my connection?
We have a number of guides covering all of the common operating systems, we are working in improving them constantly and we also routinely audit them to ensure that setup process works on all common devices. You can see our guides:
2How many servers does StableVPN have?
Currently, we have servers from 7 country, At any of our given location we have minimum of 6 dedicated servers. When you connect to a location, you are placed on a server for optimal speed.
3Which VPN Protocols I should use?
There are 8 protocols, PPTP, L2TP , SSTP , Socks, HTTPs, OpenVPN, CiscoVPN and KerioVPN . We support all of them. Depends on the country you are living in or the network, there is a possibility that some protocols are blocked by your internet provider. Or you experience slow connectivity, For example in China many clients can’t connect thorough PPTP and L2TP and they must use another protocols. So you should try all protocols to see which one works better for you
4How many simultaneous connections are allowed per user account?
Our current system allows one user connection per one account.
5Where are your servers located?
Currently we have servers in USA - UK - CA - NL - DE - FR - UAE

Billing & sales questions

1Do you have a free trial or a money back guarantee?
We do not offer free trials due to a huge potential for abuse, and being a premium VPN provider, we cannot give the high speed premium experience away for free without severely limiting user activity. We do however, give full refunds to any user that has unacceptable speed or connectivity issues with our service at their request. We do leave the caveat that refunds are at our discretion to prevent abuse of that system as well. You must be willing to try a few troubleshooting steps and request a refund within a reasonable time period of your sign up.
2What payment methods do you accept?
We accept Paypal , Skrill , Perfect Money , Webmoney and BitCoins If you make the payment by Paypal and Perfect Money, You will receive the account right after the payment is done. If you would like to make the payment using Skrill , BitCoins and Webmoney, you should contact US After you make the payment with the Webmoney , BitCoins and Skrill , Please contact us and send your payment info, Your acount will be activated manually in less than 15 minutes, And it will be sent to your email address
3Do you have discount?
Yes, if you pay Yearly you got big discount

Setup questions

1Which devices and OS StableVPN supported?
Our services works on many of devices and Operation system windows ( XP , 7 , 8 , 10 ) Apple ( iphone and ipad and Mac ) - ios and Mac OS Android ( all versions ) Linux ( Linux(CentOS,Fedora,Debian,Ubuntu,Gentoo)
2How an IP address relates to online security & privacy?
Since every computer in a network is assigned with an IP address to retrieve information, all activity performed online has an IP signature. Just like your Internet Service Provider (ISP), every webpage tracks the IP address of a visitor to collect user-oriented data and this is done without the agreement of the visitor. All kinds of user identification can be collected by tracking this IP address, and straightaway, the website can gather wide variety of information such as ISP, actual location and other information that can be stored and used respectively to the discretion of the website.
3Could you provide Proxy configuration guide?
Yes you can see our guides:
4Do you have portable connection or software?
Yes, we have portable connection for PPTP , L2TP and SSTP and you can use kerio , cisco and OpenVPN with software

Support questions

1What kind of support do you provide?
You can contact US via Ticket, contact form and send email The best way to reach StableVPN is via Ticket support. The StableVPN Support Team is here around the clock to answer any questions you have and to help you get set up.
2What is your Email support address?
If you can't open ticket you can send email directly at:
3How long it takes to answer?
Our technical support team for all their efforts that your requests will be answered as soon as possible Maximum time : 24 hour
4What are your working hours?
We ready to response you all days of the week and in 24 hours

Technical information

1What is Virtual Private Network ( VPN )?
A Virtual Private Network (VPN) is network technology that secures network connection over a public network such as private network owned by a service provider or the Internet. Government agencies, large corporations and educational institutions use VPN technology to enable users securely connect to a private network. VPN can connect multiple pages over a great distance just like Wide Area Network (WAN). VPN is often used to extend intranets worldwide to spread news and information to a wide user base. Educational institutions use VPN to associate campuses that can be spread across the country or around the world. In order to access the private network, an internet user must be authenticated by a unique ID and password. An authentication token if mainly used to access a private network through a personal ID number (PIN) which must be entered by user. The PIN is a unique authentication code that changes in accordance with particular frequency as a rule around every 30 seconds.
2How does a VPN account work?
As soon as you connect to our VPN server your computer is assigned a new IP address and new DNS resolvers. Then all of your Internet traffic is encrypted and is tunneled to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only see a single encrypted data stream between you and our VPN server. Your ISP can no longer monitor, log or control your Internet usage and you can bypass your ISP restrictions.
3What is OpenVPN?
OpenVPN is an open source software application that executes virtual private network (VPN) techniques for producing safe site-to-site or point-to-point connections in remote access facilities and bridged or routed configurations. OpenVPN uses a custom security protocol which utilizes TLS/SSL for key exchange. It is able to traverse firewalls and network address translators (NATs). James Yonan wrote it and published it under the GNU General Public License (GPL). OpenVPN allows peers to authenticate each other using username and password, certificates, or a pre-shared secret key. When used in a multi-client server configuration, it allows the server to launch an authentication certificate for every user using certificate authority and signature. It uses the OpenSSL encryption library broadly as well as TLSv1/SSLv3 protocols and consists of many control and security features.
4Do you log my data?
StableVPN is a privacy-focused company and has a strict no logging policy! StableVPN does not track or monitor user activities while connected to the VPN. For more details, view the Privacy Policy section in the Terms of Service.
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Our support team is at your service

In case you run into issues, our support team is at your service. We offer round-the-clock customer support by ticket and email. Our average response time is under 24 hour.
If you got any questions, please do not hesitate to send us a message. We reply within 24 hours !